The latest you can order is 6PM the night before.
Every day an Alphabet Kids representative comes to your school. They either set the lunches in a designated area decided by the school staff or the lunches can be handed out by our representative or a volunteer. If you would like to find out the specific procedure for your school, you can email us at clientcare@alphabetkids.ca and we'd be happy to answer your question.
Every lunch comes in two pieces - a cold bag and their meal(hot or cold). Each piece is labeled with the child's name and full order. Parents are urged to add their grade and room numbers as well.
If you ordered a lunch that didn't get delivered, we ask that you first, please, log in to your account and check your calendar. If the date of your order is blank or blue, we never received your order - it either didn't go through or payment was never received.
If you're order did go through and payment was received, please email us at clientcare@alphabetkids.ca
You can find out our current delivery zones here.
If you're outside of those boundaries, but still want to inquire about us being in your school or childcare center, please email us at clientcare@alphabetkids.ca
To use your credit, you make your orders the same way you always do(see above for instructions). Your credit will be subtracted from your order total.
** Please note, if your credit matches your total, and you get a charge of "$0.00" when you go to pay, you still need to click the "Pay" button. You will not be prompted to enter your credit card information.
If you're unsure of whether the order went though, check your calendar - blue text means it's still in progress, and we did not receive your order.
Once you've logged in to your account, click "Edit Account" - found at the top of the page, underneath the Alphabet Kids logo. Enter your new password into the "Reset Password" textbox at the bottom of the page. Leaving this box blank will keep your existing password when you click save.
Once a month, Alphabet Kids sends either a Reminder or a Newsletter. Reminders are for people who order by the month, and is simply to notify parents/guardians that the month is about to end. It also notifies you of upcoming closures, like P.A. Days or stat holidays. If we have updates for parents/guardians, we'll send a Newsletter instead.
Once you've logged in to your account, click "Edit Account" - found at the top of the page, underneath the Alphabet Kids Logo You can edit your account information, or (un)check whether you'd like to receive our email updates.
Jade Ariel 
2016